E-Commerce Process Specialist

Your contribution

• Responsible for defining and documenting all e-commerce processes
• Collaborating with MAHLE IT and customers’ IT team to ensure that the electronic order management systems such as TecCom and EDI are working properly
• Documenting the Dispute Management processes, both internal (DCM) as well as external (Amazon Vendor Central) and ownership of KPI: Amazon penalties and claims
• Perform analysis of the operational setup and identify potential for optimization of e-commerce processes. Ownership of KPI: Returns quoto for e-commerce customers
• Gain thorough understanding of Amazon processes including reasons for chargebacks, penalties, shortage claims and implementing a process to dispute claims in a timely manner
• Create visual flowcharts and step-by-step instructions of order management processes
• Creating IT specification documents for MAHLE IT to request for new features to further optimize e-commerce processes

Your Experience and Qualifications

• Very good English skills, written and spoken
• Experience in online marketing with good understanding of the processes involved
• Knowledge of Amazon processes would be advantageous
• Process optimization skills
• Good communication skills and ability to build strong business relationships within the company
• Stakeholder management skills
• Ability to solve problems, to work within deadlines with a high attention to detail, and to work independently in a fast paced, dynamic environment
• Good MS Office skills (MS Excel, PowerPoint)
• Readiness to work in Psary (near Wrocław)

Our Offering 

• Attractive salary package (incl. private medical care, Multisport, group insurance) 

• Becoming a member of a fast-growing team in an innovative company with stable market position 

• Possibility to work for a well-known brand, a leader in Automotive industry whose products are highly recognized worldwide 

• Relocation bonus for candidates who are based more than 100 km from Wrocław 

• Online foreign language courses 

• Referral bonus program 

• Flexible work schedule and possible working from home solution (home office) 

We will provide a collaborative environment working on exciting assignments, along with personal & career development opportunities. 

We encourage you to apply if it feels like a good fit for you or to review our other openings. You may just be the right candidate for this or other role. 

After inviting you to the recruitment process, the next step will typically be a screening call followed by video or personal interview(s). 

For more information about MAHLE and what a career with us looks like for you, click here and to learn more about our foundation owned technology group click here. 

#TeamMAHLE is diverse – and we see that as a great advantage! We welcome applications with diverse experiences, backgrounds, and identities.  

Information about the processing of personal data in regard to recruitment: 

The controller of your personal data obtained in connection with the recruitment process is MAHLE Aftermarket GmbH Sp. z o.o. oddział w Polsce. The Controller can be contacted at the following email address: rekrutacja.wroclaw@mahle.com. For more information about the processing of your personal data, including your rights, please click here.