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IT Customer Service Specialist

03_Professionals (commercial)

Your role & responsibilities:

  • Responsible for ensuring that the Customer Owned Services adheres to the global standards, when applicable, and guidelines defined by EAM
  • Responsible for the Customer Service Owners contract definition between IT and Business
  • Accountable for all customer owned services activities within the IT Service Management
  • Responsible for support Customer Service Owners in the cost calculation of Customer Owned Services as well the invoicing process
  • Responsible for support Customer Service Owners in service definition in Valuemation
  • Responsible for maintaining Customer Owned Service data updated in Valuemation, according to Customer Service Owners information
  • Responsible for the coordination between Service Units, Service Towers and Customers for the related topics to the Customer Owned Services


Your skills & strengths:

  • ITIL knowledge
  • Project management  skills (basic level)
  • Risk management skills 
  • Cost planning/calculation skills 
  • General understanding of IT architecture and process
  • Ability to work with a high degree of independence
  • Good communication skills (English is mandatory)

See what we can offer you!

•    Attractive salary package (incl. private medical care program, multisport, group insurance, edenred card)
•    Becoming a part of a new startup company where we care a lot about a great working atmosphere
•    Possibility to work for well-known brand, a leader in Automotive industry whose products are highly recognized worldwide
•    Relocation bonus for candidates who are based more than 100 km from Wrocław
•    Language training courses
•    Referral bonus program
•    Flexible work schedule and working time to time from home (home office)




Facts about the job

Entry level:  Experienced hires
Part- / Full-time:  Full Time
Functional area:  IT
Department:  Services

Wroclaw, PL

Company:  MAHLE Shared Services Poland Spólka z o.o.

Closing date for applications
Don't waste any time, apply while the position is online.



Your future at MAHLE

As a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute in designing the mobility of the future. When selecting MAHLE, you choose trend-setting technologies and strategies. Are you interested in working with us and developing efficient and environmentally-friendly solutions, optimising existing products, and turning innovative ideas into reality? Then MAHLE is the right address for you.

Shape the future with us.

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