IT Customer Service Specialist

Your role & responsibilities:

• Responsible for ensuring that the Customer Owned Services adheres to the global standards, when applicable, and guidelines defined by EAM
• Responsible for the Customer Service Owners contract definition between IT and Business
• Accountable for all customer owned services activities within the IT Service Management
• Responsible for support Customer Service Owners in the cost calculation of Customer Owned Services as well the invoicing process
• Responsible for support Customer Service Owners in service definition in Valuemation
• Responsible for maintaining Customer Owned Service data updated in Valuemation, according to Customer Service Owners information
• Responsible for the coordination between Service Units, Service Towers and Customers for the related topics to the Customer Owned Services

Your skills & strengths:

• ITIL knowledge
• Project management  skills (basic level)
• Risk management skills 
• Cost planning/calculation skills 
• General understanding of IT architecture and process
• Ability to work with a high degree of independence
• Good communication skills (English is mandatory)

See what we can offer you!

•    Attractive salary package (incl. private medical care program, multisport, group insurance, edenred card)
•    Becoming a part of a new startup company where we care a lot about a great working atmosphere
•    Possibility to work for well-known brand, a leader in Automotive industry whose products are highly recognized worldwide
•    Relocation bonus for candidates who are based more than 100 km from Wrocław
•    Language training courses
•    Referral bonus program
•    Flexible work schedule and working time to time from home (home office)