Service Delivery Team Lead for Databases

03_Specjalista (komercyjny)
Services

Your role & responsibilities:

  • All aspects of operational IT Service delivery following global standards and guideline defined by Enterprise Architecture Management (EAM)
  • Providing and maintaining the expected service with agreed quality
  • Ensuring KPIs of the service are met in terms of availability and performance
  • Regular KPI reporting to functional superior
  • Providing internal service production costs for service cost calculation and budgeting
  • Demand, control and support the continuous service improvement processes
  • Providing and keeping service documentation up to date (including technical, operational, compliance aspects)
  • Global service management (based on MAHLE standards / ITIL)
  • Ensuring quality in project management and service delivery process, including cross-divisional service improvement process
  • Controlling and coordinating different critical applications / services

 

Your skills & strengths:

  • Academic background: Computer Science or similar studies
  • Professional experience: > 5 years
  • Knowledge and excellent understanding of related business processes and infrastructure technology for responsible service area
  • Good knowledge of project management
  • Good knowledge of service controlling and financial /license management for services
  • Good knowledge in Databases Oracle or Microsoft SQL Server
  • Knowledge in Databases MySQL or PostgreSQL is a plus
  • Knowledge in middleware technologies like Apache Tomcat or Apache Webserver is a plus
  • Language skills: Fluent in English, additional languages are welcome
  • Project Management and self-organization skills
  • Leadership experiences (especially leading global teams), leading by example, staff motivation
  • Intercultural expert / experiences
  • Team player
  • Must work well under pressure / excellent time Management / conflict Management
  • Target-oriented and focused on benefits for the company

 

See what we can offer you!

  • Attractive salary package (incl. private medical care, Multisport, group insurance, Edenred prepaid cards)
  • Becoming a member of a fast-growing team in an innovative company with stable market position
  • Possibility to work for a well-known brand, a leader in Automotive industry whose products are highly recognized worldwide
  • Relocation bonus for candidates who are based more than 100 km from Wrocław
  • Online foreign language courses
  • Referral bonus program
  • Flexible work schedule and possible working from home solution (home office)

 

 

Fakty dotyczące pracy

Benefity:  Benefits-PL/AE_ER_FH_HI_LI_LT_MA_PC_RB_SP_TO
Poziom wejścia:  Wymagane doświadczenie
Obszar funkcjonalny:  IT
Lokalizacja: 

Wrocław, PL

Osoba prawna: 

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