Service Delivery Team Lead for Databases
Your role & responsibilities:
- All aspects of operational IT Service delivery following global standards and guideline defined by Enterprise Architecture Management (EAM)
- Providing and maintaining the expected service with agreed quality
- Ensuring KPIs of the service are met in terms of availability and performance
- Regular KPI reporting to functional superior
- Providing internal service production costs for service cost calculation and budgeting
- Demand, control and support the continuous service improvement processes
- Providing and keeping service documentation up to date (including technical, operational, compliance aspects)
- Global service management (based on MAHLE standards / ITIL)
- Ensuring quality in project management and service delivery process, including cross-divisional service improvement process
- Controlling and coordinating different critical applications / services
Your skills & strengths:
- Academic background: Computer Science or similar studies
- Professional experience: > 5 years
- Knowledge and excellent understanding of related business processes and infrastructure technology for responsible service area
- Good knowledge of project management
- Good knowledge of service controlling and financial /license management for services
- Good knowledge in Databases Oracle or Microsoft SQL Server
- Knowledge in Databases MySQL or PostgreSQL is a plus
- Knowledge in middleware technologies like Apache Tomcat or Apache Webserver is a plus
- Language skills: Fluent in English, additional languages are welcome
- Project Management and self-organization skills
- Leadership experiences (especially leading global teams), leading by example, staff motivation
- Intercultural expert / experiences
- Team player
- Must work well under pressure / excellent time Management / conflict Management
- Target-oriented and focused on benefits for the company
See what we can offer you!
- Attractive salary package (incl. private medical care, Multisport, group insurance, Edenred prepaid cards)
- Becoming a member of a fast-growing team in an innovative company with stable market position
- Possibility to work for a well-known brand, a leader in Automotive industry whose products are highly recognized worldwide
- Relocation bonus for candidates who are based more than 100 km from Wrocław
- Online foreign language courses
- Referral bonus program
- Flexible work schedule and possible working from home solution (home office)
Wrocław, PL