Service Delivery Team Lead Workforce (HCM)

Your Contribution:

• Responsible for all aspects of IT Service delivery following global standards and guideline
• Ensuring that the expected outcome is delivered with agreed quality and maintained      
• Responsible for a regular KPI reporting about the services and their performance           
• Providing internal service production costs for Service price calculation 
• Demand, control and support of the continuous service improvement     
• Responsible for complete and up to date service documentation (including technical, operational, compliance aspects)          
• Leading a team of experts that is responsible to run projects such as deployments, localization, change requests, carve-in/out, upgrades etc. and solving incidents in the area of SAP HCM on-prem and HCM related cloud solutions to all MAHLE sites globally.
• These experts are also responsible to support the HCM Transition & Transformation team defining/ adjusting IT services based on internal/external requirements

Your Experience & Qualifications:

• Min. 3 years of experience in leading an international team
• Deep knowledge and excellent understanding of business processes in HCM
• Several years of relevant professional experience in managing comprehensive (IT) projects, project management and international IT project experience
• Good understanding of cross-functional aspects of customizing / developments and Business processes          
• Leadership experiences (especially leading global teams), leading by example, staff motivation
• Ability to listen to his team members and communicate effectively across large scale, complex and global organizations in multi-cultural environments      
• Intercultural expert / experiences          
• Basic knowledge of IT infrastructure: hardware, databases, networks and clients
• Very good organizational skills including the capability of setting priorities; accurate and detail-focused without being a perfectionist
• Excellent written and verbal communication skills

• English language skills on min. B2 level – both, written and spoken

Closing date for applications is 30th November 2024

Our Offering

• Attractive salary package (incl. private medical care, Multisport, group insurance, Edenred prepaid cards)
• Becoming a member of a fast-growing team in an innovative company with stable market position
• Possibility to work for a well-known brand, a leader in Automotive industry whose products are highly recognized worldwide
• Relocation bonus for candidates who are based more than 100 km from Wrocław
• Online foreign language courses
• Referral bonus program
• Flexible work schedule and possible working from home solution (home office)

We will provide a collaborative environment working on exciting assignments, along with personal & career development opportunities. 

We encourage you to apply if it feels like a good fit for you or to review our other openings. You may just be the right candidate for this or other role. 

After inviting you to the recruitment process, the next step will typically be a screening call followed by video or personal Interview(s). 

For more information about MAHLE and what a career with us looks like for you, click here and to learn more about our foundation owned technology group click here. 

#TeamMAHLE is diverse – and we see that as a great advantage! We welcome applications with diverse experiences, backgrounds, and identities.