Service Delivery Team Lead- Network Access

03_Professionals (commercial)

Your role & responsibilities:


  • Providing and maintaining the expected service with agreed quality
  • Ensuring KPIs of the service are met in terms of availability and performance
  • Regular KPI reporting to functional superior
  • Providing internal service production costs for service cost calculation and budgeting
  • Demand, control and support the continuous service improvement processes
  • Providing and keeping service documentation up to date (including technical, operational, compliance aspects)
  • Global service management (based on MAHLE standards / ITIL)
  • Ensuring quality in project management and service delivery process, including cross-divisional service improvement process
  • Controlling and coordinating different critical applications / services


Your skills & strengths:


  • Min 5  years of professional experience at similar position
  • Knowledge and excellent understanding of related business processes and infrastructure technology for responsible service area
  • Good knowledge of project management
  • Good knowledge in Network Technology and Network Administration (LAN, Wireless, SD-WAN)
  • Good knowledge of service controlling and financial /license management for services
  • Very good English skills
  • Project Management and self-organization skills
  • Leadership experiences (especially leading global teams), leading by example, staff motivation, Staff evaluation and development
  • Intercultural experiences


See what we can offer you!


  • Attractive salary package (incl. private medical care, Multisport, group insurance, Edenred prepaid cards)
  • Becoming a member of a fast-growing team in an innovative company with stable market position
  • Possibility to work for a well-known brand, a leader in Automotive industry whose products are highly recognized worldwide
  • Relocation bonus for candidates who are based more than 100 km from Wrocław
  • Online foreign language courses
  • Referral bonus program
  • Flexible work schedule and possible to work remotely



Facts about the job

Entry level:  Experienced hires
Part- / Full-time:  Full Time
Functional area:  IT
Department:  Services

Wrocław, PL

Company:  MAHLE Shar.Serv. (PL)

Closing date for applications
Don't waste any time, apply while the position is online.



Your future at MAHLE

As a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute in designing the mobility of the future. When selecting MAHLE, you choose trend-setting technologies and strategies. Are you interested in working with us and developing efficient and environmentally-friendly solutions, optimising existing products, and turning innovative ideas into reality? Then MAHLE is the right address for you.

Shape the future with us.

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