Service Delivery Team Lead- Network Access

Your role & responsibilities:

• Providing and maintaining the expected service with agreed quality
• Ensuring KPIs of the service are met in terms of availability and performance
• Regular KPI reporting to functional superior
• Providing internal service production costs for service cost calculation and budgeting
• Demand, control and support the continuous service improvement processes
• Providing and keeping service documentation up to date (including technical, operational, compliance aspects)
• Global service management (based on MAHLE standards / ITIL)
• Ensuring quality in project management and service delivery process, including cross-divisional service improvement process
• Controlling and coordinating different critical applications / services

Your skills & strengths:

• Min 5  years of professional experience at similar position
• Knowledge and excellent understanding of related business processes and infrastructure technology for responsible service area
• Good knowledge of project management
• Good knowledge in Network Technology and Network Administration (LAN, Wireless, SD-WAN)
• Good knowledge of service controlling and financial /license management for services
• Very good English skills
• Project Management and self-organization skills
• Leadership experiences (especially leading global teams), leading by example, staff motivation, Staff evaluation and development
• Intercultural experiences

See what we can offer you!

• Attractive salary package (incl. private medical care, Multisport, group insurance, Edenred prepaid cards)
• Becoming a member of a fast-growing team in an innovative company with stable market position
• Possibility to work for a well-known brand, a leader in Automotive industry whose products are highly recognized worldwide
• Relocation bonus for candidates who are based more than 100 km from Wrocław
• Online foreign language courses
• Referral bonus program
• Flexible work schedule and possible to work remotely