Service Delivery Manager

Your Contribution

• Manage the delivery of SAP services in warehousing, production planning, and internal logistics. 

• Oversee the work of global IT teams responsible for supporting SAP Shopfloor/Warehouse processes, ensuring collaboration across different time zones. 

• Be responsible for planning, controlling, and executing the budget related to SAP Shopfloor/Warehouse operations within the IT department. 

• Work closely with IT and business departments as part of global SAP projects, ensuring effective implementation of initiatives and process harmonization. 

• Monitor and optimize production, warehousing, and logistics processes using SAP tools. 

• Manage IT service delivery schedules and ensure compliance with SLA. 

• Solve technical issues and oversee actions aimed at improving service quality. 

• Prepare reports on operational performance, budget execution, and implement improvements in the IT area. 

• Responsible for all aspects of operational IT service delivery following global standards and guidelines. 

• Responsible for coordination of service contracts and oversight of the effectiveness of operational systems. 

Your Experience & Qualifications

• Min. 5 years of experience in global IT SAP delivery organization. 

• At least 2 years of experience in leading global service teams.  

• Knowledge of SAP Production/Logistic Modules (familiarity with production, logistics, and warehousing processes within ERP systems). 

• Certification (or knowledge) for ITIL Foundation. 

• Very good communication skills in English language.  

• Academic background: Computer Science or similar studies. 

• Good knowledge of project management (manage budgets and deliver projects within financial constraints in the IT context). 

• Strong leadership skills.  

• Ability to work under pressure and in a fast-changing IT environment. 

• Openess for business travels (around 10%).

Closing date for applications is 30th November 2024

Our Offering 

• Attractive salary package (incl. private medical care, Multisport, group insurance, Edenred prepaid cards) 

• Becoming a member of a fast-growing team in an innovative company with stable market position 

• Possibility to work for a well-known brand, a leader in Automotive industry whose products are highly recognized worldwide 

• Relocation bonus for candidates who are based more than 100 km from Wrocław 

• Online foreign language courses 

• Referral bonus program 

• Flexible work schedule and possible working from home solution (home office) 

We will provide a collaborative environment working on exciting assignments, along with personal & career development opportunities. 

We encourage you to apply if it feels like a good fit for you or to review our other openings. You may just be the right candidate for this or other role. 

After inviting you to the recruitment process, the next step will typically be a screening call followed by video or personal interview(s). 

For more information about MAHLE and what a career with us looks like for you, click here and to learn more about our foundation owned technology group click here. 

#TeamMAHLE is diverse – and we see that as a great advantage! We welcome applications with diverse experiences, backgrounds, and identities.