SAP EWM Support Analyst

Your Contribution:

• Provide first and second level support for SAP EWM incidents and service request (workorders)
• Analyze, categorize and resolve incoming support tickets in alignment with SLAs
• Document solutions and contribute to the knowledge base
• Escalate complex issues to 3rd level support/functional consultant
• Monitor Ticket queue and ensure SLAs are met
• Keep relevant stakeholders (internal and external) informed of status of SAP EWM Tickets/initiatives
• Collaborate with cross-functional teams to integrate SAP EWM with other SAP modules.
• Provide training and support to end-users on SAP EWM processes
• Monitor system situation and raise actions/awareness to corresponding business key users
• Ensure compliance with company policies and industry standards in warehouse management

Your Experience & Qualifications: 

• Bachelor’s degree in logistics, IT, or related field.
• Strong understanding of warehouse logistics and supply chain management.
• SAP EWM knowledge is a must, certifications are beneficial but not a must
• SAP WM knowledge optional but advantageous
• ITIL Foundation knowledge desirable
• Ideally a minimum of three years SAP EWM support or project experience
• Hands on experience with ticketing systems (e.g. Remedy)
• Automotive Supply Chain experience is very beneficial
• Basic ABAP debugging extremely advantageous
• Good understanding of SAP EWM processes, architecture and technical customizing capabilities
• Competent in handling multiple issues simultaneously and prioritizing effectively based on a clear understanding of the business impact of an IT service incident or request
• Customer focused with strong communication and interpersonal skills
• Strong IT system affinity
• English: Fluent (written and spoken) mandatory
• Willingness to travel up to 10%

See what we can offer you!
 

• Attractive salary package (incl. private medical care, Multisport, group insurance)
• Becoming a member of a fast-growing team in an innovative company with stable market position
• Possibility to work for a well-known brand, a leader in Automotive industry whose products are highly recognized worldwide
• Relocation bonus for candidates who are based more than 100 km from Wrocław
• Online foreign language courses
• Referral bonus program
• Flexible work schedule and possible working from home solution (home office)

We will provide a collaborative environment working on exciting assignments, along with personal & career development opportunities. 

We encourage you to apply if it feels like a good fit for you or to review our other openings. You may just be the right candidate for this or other role. 

After inviting you to the recruitment process, the next step will typically be a screening call followed by video or personal Interview(s). 

For more information about MAHLE and what a career with us looks like for you, click here and to learn more about our foundation owned technology group click here. 

#TeamMAHLE is diverse – and we see that as a great advantage! We welcome applications with diverse experiences, backgrounds, and identities.