IT Service Management Specialist

Your role & responsibilities:

• Driving and managing Service Management (Incident, Request, Change, Release, Knowledge, Problem, Event and Configuration & Asset Management)
• Transition of any IT Service is done according to customer expectations
• Designing and delivering management and operational reports related to SLAs, CSFs and KPIs for ITIL processes at regular intervals
• Scheduling and conducting regular business and service performance reviews and documents progress of actions
• Collaboration with multiple IT teams to ensure IT Service Operation efficiencies are met
• Creating and maintaining a Continual Service Improvement register to investigate opportunities that arise from Incident Management, Request Fulfillment, Change Management, Problem Management and Customer Request
• Collaborating and support the generation of new IT processes and procedures
• Coordinating and record Service Management activities to ensure the progress is visible and on track

Your skills & strengths:

• Very good English skills, min. B2 level
• Knowledge and a good understanding of ITIL Foundations (v3 or v4) – Certification is a plus, other ITIL modules are welcome
• General understanding of SAP Modules and business processes
• Lean Six Sigma understanding
• Good knowledge of technical problem-solving techniques
• Customer orientation and effective communication skills
• Personal accountability and commitment to take the initiative in order to identify and drive opportunities for change and improvement, to strengthen the operations of Service Management

See what we can offer you!

• Attractive salary package (incl. private medical care, Multisport, group insurance, Edenred prepaid cards)
• Becoming a member of a fast-growing team in an innovative company with stable market position
• Possibility to work for a well-known brand, a leader in Automotive industry whose products are highly recognized worldwide
• Relocation bonus for candidates who are based more than 100 km from Wrocław
• Online foreign language courses
• Referral bonus program
• Flexible work schedule and possible working from home solution (home office)