Global HR SSC Head

Your Contribution

• Drive the implementation of global and regional SSCs in strong alignment with the HR NEXT Transformation program, the underlying business case / sizing assumptions and all relevant global and regional stakeholders.
• Shape the SSC mission, vision, and interaction model together with the HR NEXT program, customers, and HR parties.
• Align SSC budgets, capacities, and implementation timelines with Regional HR and program leads.
• Ensure compliant, efficient HR processes covering the full employee lifecycle and data security.
• Ensure successful rollout through coordinated planning, clear documentation, and stakeholder collaboration (Global and regional HR Responsible, CoEs and Country HR).
• Drive the necessary project work incl. clear timeline, milestones, interdependencies and that operating procedures and guidelines are well documented and useable for the team.
• Functionally lead global and regional SSC operations with Regional HR and CoEs.
• Build, develop, and retain high-performing SSC teams, in alignment with OneMAHLE HR principle.
• Drive capacity planning and cost budgeting across all SSCs in partnership with Regional HR and CoEs.
• Ensure change readiness and drive continuous improvement of HR SSC set-up and delivery, incl. system optimization and exploring AI opportunities.
• Establish KPIs and drive customer satisfaction through a metrics-based, lean, and service-oriented culture.

Your Experience & Qualifications

• Min. 10 years of proven experience in managing intercultural, diverse teams in SSC/BPO or HR Operations settings.
• Strong expertise in HR service migration, including transition strategies, concept development, and global implementation.
• Solid business acumen and understanding of stakeholder needs, with the ability to align HR services with business goals.
• Proven track record in managing international HR projects and implementing SSCs in a global, multi-site organization.
• Academic degree in HR, Business, or a related field
• Excellent communication, consulting, and stakeholder management skills, including change management and strategic planning.
• Strong analytical and conceptual abilities, capable of translating complex problems into practical solutions.
• Hands-on experience with HR IT systems (e.g., SuccessFactors, SAP HR, UKG PeopleDoc), Microsoft 365 tools, and ticketing platforms.
• Fluent English required; other languages are a plus.
• Demonstrates a solution-oriented, inclusive, and change-driven mindset, with a focus on customer value and continuous improvement.

Our Offering