BMC Helix ITSM Developer

Your Contribution

• Supporting the issues related to BMC applications e.g dwp, Smart IT, dwpc ,Dashboard, RSSO , Midtier
• Support Issues related to the BMC Remedy ITSM modules INC, CHG, PBM, RLM, WO, CI
• Configure the Foundation data and setup the above ITSM modules, Approval Processes, SLA, SLM
• Configure /create the Service Requests using the native SRM or the Digital Workplace Catalog advanced.
• Supporting Helix Upgrade, troubleshooting issues for upgrades, installation, integration

Your Experience & Qualifications 

• 5 years of experience in similar position

• Familiarity with navigating the BMC Helix ITSM platform.

• Understanding of incident and problem management processes within BMC Helix ITSM1.

• Skills in managing configuration items (CIs) and assets.

• Knowledge of change management processes and how to implement them in BMC Helix ITSM.

• Knowledge of techniques for managing service levels and ensuring compliance with SLAs.

• Ability to customize BMC Helix ITSM to meet specific organizational needs.

• Knowledge of Rancher, jenkin, Kubernetes, docker, Innovation Studio, Business Workflows would be a plus

Closing date for applications is 30th January 2025 

Our Offering 

• Attractive salary package (incl. private medical care, Multisport, group insurance, Edenred prepaid cards) 

• Becoming a member of a fast-growing team in an innovative company with stable market position 

• Possibility to work for a well-known brand, a leader in Automotive industry whose products are highly recognized worldwide 

• Relocation bonus for candidates who are based more than 100 km from Wrocław 

• Online foreign language courses 

• Referral bonus program 

• Flexible work schedule and possible working from home solution (home office) 

We will provide a collaborative environment working on exciting assignments, along with personal & career development opportunities. 

We encourage you to apply if it feels like a good fit for you or to review our other openings. You may just be the right candidate for this or other role. 

After inviting you to the recruitment process, the next step will typically be a screening call followed by video or personal interview(s). 

For more information about MAHLE and what a career with us looks like for you, click here and to learn more about our foundation owned technology group click here. 

#TeamMAHLE is diverse – and we see that as a great advantage! We welcome applications with diverse experiences, backgrounds, and identities.  

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