Product System Customer and Plant Support Engineer

Scope of the job: a brief description of your role as a general

Direct report to Product System Development Engineer.

Indirect report to Product System Development Team Leader.

The main tasks of the Product System Customer and Plant Support Engineer are:

1. Failure analysis before Start Of Production (example: understand context of failure in customer testbenches or customer validations, like vehicle environment).
2. 3rd level analysis after Start Of Production (example: part rejected in the production line or complex customer claim not managed by the Quality Team in the Production Plant).
3. Provide support in the production plant during project ramp-up phase.
4. Resident engineers at customer facilities (example: understand the context of failure or software reflash campaigns).
5. Initiate the 8D report aligned with the Quality Department.
6. Troubleshooting of product issues.

Your Role & Responsibilities

• Technical coordination with the Product System Development Engineer.
• Support to the Product System Development Engineer to prepare material for customer technical topics and participation in customer technical meetings if needed.
• Understand relationships and dependencies with the different transversal domains during product integration (Schematic – e-Layout – Mechanics and Software).
• Collaboration with other departments involved in the project.
• Understand and improve complete product and testing framework (laboratory testing equipment, interfaces, diagnostics, loads, cooling, etc…).
• Technical support for customer and production plant.
• Failure analysis before Start Of Production (example: understand context of failure in customer testbenches or customer validations, like vehicle environment).
• 3rd level analysis after Start Of Production (example: part rejected in the production line or complex customer claim not managed by the Quality Team in the Production Plant).
• Provide support in the production plant during project ramp-up phase.
• Resident engineers at customer facilities (example: understand the context of failure or software reflash campaigns).
• Initiate the 8D report aligned with the Quality Department.

• Troubleshooting of product issues.

Your Skills & Strengths

• (Critical) Degree in Electronics / Telecommunication Engineering, Automation, Computer Science, Physics or similar. Superior FP2 with specialty in electronics is also valid for this position.
• (Critical) English (B2).
• (Critical) Spanish (C1).
• (Desirable) German.
• (Desirable) French.
• (Critical) Technical background in electronics testing.
• (Requiredl) Microsoft Office Package.
• (Desirable) Altium Designer.
• (Critical) Technical background using laboratory instrumentation and test setups: CANoe, INCA, oscilloscopes, waveform generators, power supplies, electronics loads, spectrum analyser, …
• (Critical) Cross functional communication.
• (Required) Electronics problem resolution.
• (Required) Knowledge of electronics manufacturing processes.
• (Desirable) Knowledge of Automotive SPICE processes.
• (Desirable) Use to do reporting to management.
• (Required) Previous experience in electronics testing.
• (Desirable) Previous experience in direct contact with customer and production.
• (Desirable) Experience in the automotive sector and power electronics.

In addition to work in a great team, we encourage you to reach your personal potential and through outstanding learning and development opportunities. Exciting assignments and personalized support for your career are available to you.