Customer Service Analyst

Your Contribution

• Perform Customer Service duties: Customer call evaluation, entering customer purchase orders, pricing and availability upon request, processing online purchase orders, emailed orders, faxed orders, etc.
• Process Customer Credit Application references for review.
• Process Customer payment inquiries, invoice retrieval, order status and record updates.
• Assist in Customer returns with Technical Support and Sales.
• Assist in maintaining pricing data.
• Enter Credit Card payments through website for customer orders.  
• Assist in maintaining customer database and open accounts as approved by credit department;
• Coordinate with shipping, receiving, product development, etc. to ensure customer deliveries and achieved on schedule.
• Support Sales team with various tasks.
• Within the position’s scope, contribute to completion of departmental objectives (technical, financial, quality)
• Maintain awareness of, and meet, the requirements of the Company Quality System
• Required to observe all safety rules and regulations.  Must act safely and be responsible for the safety of others around work area
• Complies with Company policies, procedures, guidelines and standards
• Employee duties are not limited to those stated above, but are inclusive of any tasks assigned by supervisor/manager

Your Experience and Qualifications

• High School diploma or equivalent
• Two years customer service or call center experience; preferably in the auto industry
• General Automotive knowledge
• Strong written and oral communications skills
• Good customer service skills
• Good PC skills: Microsoft Office software (i.e., Word, Excel and Access)
• Ability to read, analyze, and interpret common scientific and technical documents.  Ability to respond effectively to common technical inquiries from customers.
• Ability to apply and understand advanced mathematical concepts and equations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of technical instructions in mathematical or diagram form.
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