Customer Services客户服务 (18个月短期)

01_Young Professionals (commercial)
BU6 Aftermarket


Your Roles & Responsibilities:

  • Support field sales with satisfying customer needs and activities, provide full coordination with interacting functions.
  • Ensure customer commercial terms, price levels are appropriate, coordination with pricing and sales team to ensuring any price issues are resolved
  • Conduct receivables controlling to ensure credits are managed and coordinate with Sales and the financial department for swift resolution.
  • Create and maintain customer master data with necessary approvals (sanction controls etc.) and customer details.
  • Handle and process all customer enquiries, questions, and complaints/returns.
  • Monitor status of customer offer and sales potential.
  • Process manual customer orders and check order entry (incl. marketing material and free of charge orders).
  • Communication with product management and purchasing teams to ensure customer orders are fulfilled within time / a high level of delivery performance.
  • Regular communication with the warehouse teams to ensure orders are processed, picked, and shipped on time.Manage and notify customer delivery status and performance
  •  支持现场销售,满足客户的需求和活动,提供与交互功能的充分协调。
  • 确保客户的商业条款,价格水平是合适的,与定价和销售团队协调,确保任何价格问题得到解决
  • 对应收账款进行控制,确保信用得到管理,并与销售和财务部门协调,迅速解决。
  • 创建和维护客户主数据,包括必要的批准(制裁控制等)和客户详细信息。
  • 处理和处理所有客户的询问、问题和投诉/退货。
  • 监控客户报价和销售潜力的状态。
  • 处理客户手工订单并检查订单录入(包括营销材料和免费订单)。
  • 与产品管理和采购团队沟通,确保客户订单按时完成/高水平的交货。
  • 定期与仓库团队沟通,确保订单及时处理、拣货和发货。管理和通知客户交付状态和绩效

Your Skill & Requirements

  • 1-3 years of experience in sales/customer services function, automotive and/or automotive aftermarket is preferred.
  • Sales focused/orientated to satisfy customer’s needs, expectations and make that call count, sales impact/achievement,customer satisfaction mindset with proactive approach is essential.
  • Familiar with SAP and MS office software.
  • Good written and verbal English
  • 有1-3年销售/客户服务工作经验,汽车和/或汽车售后市场工作经验者优先。
  • 以销售为导向,以满足客户的需求,期望,并使呼叫计数,销售影响/成就,客户满意的心态与积极主动的方法是必不可少的。
  • 熟悉SAP和MS办公软件。
  • 良好的英语读写能力




 Closing Date: [[2025/1/1]] I Weekly Working Hours: [[40]] I  Salary: [[Negotiate]]   



  Do you have any questions?
   [[Phone: +86 21 6758-5380]] 





Facts about the job

Entry level:  Experienced hires
Part- / Full-time:  Full Time
Functional area:  Service / Aftermarket
Department:  BU6 Aftermarket

Shanghai, CN

Company:  MAHLE Trading (CN)

Closing date for applications
Don't waste any time, apply while the position is online.



Your future at MAHLE

As a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute in designing the mobility of the future. When selecting MAHLE, you choose trend-setting technologies and strategies. Are you interested in working with us and developing efficient and environmentally-friendly solutions, optimising existing products, and turning innovative ideas into reality? Then MAHLE is the right address for you.

Shape the future with us.

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