Customer Services客户服务 (18个月短期)

./51/LP

Your Roles & Responsibilities:

• Support field sales with satisfying customer needs and activities, provide full coordination with interacting functions.
• Ensure customer commercial terms, price levels are appropriate, coordination with pricing and sales team to ensuring any price issues are resolved
• Conduct receivables controlling to ensure credits are managed and coordinate with Sales and the financial department for swift resolution.
• Create and maintain customer master data with necessary approvals (sanction controls etc.) and customer details.
• Handle and process all customer enquiries, questions, and complaints/returns.
• Monitor status of customer offer and sales potential.
• Process manual customer orders and check order entry (incl. marketing material and free of charge orders).
• Communication with product management and purchasing teams to ensure customer orders are fulfilled within time / a high level of delivery performance.
• Regular communication with the warehouse teams to ensure orders are processed, picked, and shipped on time.Manage and notify customer delivery status and performance
•  支持现场销售，满足客户的需求和活动，提供与交互功能的充分协调。
• 确保客户的商业条款，价格水平是合适的，与定价和销售团队协调，确保任何价格问题得到解决
• 对应收账款进行控制，确保信用得到管理，并与销售和财务部门协调，迅速解决。
• 创建和维护客户主数据，包括必要的批准(制裁控制等)和客户详细信息。
• 处理和处理所有客户的询问、问题和投诉/退货。
• 监控客户报价和销售潜力的状态。
• 处理客户手工订单并检查订单录入(包括营销材料和免费订单)。
• 与产品管理和采购团队沟通，确保客户订单按时完成/高水平的交货。
• 定期与仓库团队沟通，确保订单及时处理、拣货和发货。管理和通知客户交付状态和绩效

Your Skill & Requirements

• 1-3 years of experience in sales/customer services function, automotive and/or automotive aftermarket is preferred.
• Sales focused/orientated to satisfy customer’s needs, expectations and make that call count, sales impact/achievement，customer satisfaction mindset with proactive approach is essential.
• Familiar with SAP and MS office software.
• Good written and verbal English
• 有1-3年销售/客户服务工作经验，汽车和/或汽车售后市场工作经验者优先。
• 以销售为导向，以满足客户的需求，期望，并使呼叫计数，销售影响/成就，客户满意的心态与积极主动的方法是必不可少的。
• 熟悉SAP和MS办公软件。
• 良好的英语读写能力

工作地点：/重庆

   Closing Date: [[2025/1/1]] I Weekly Working Hours: [[40]] I  Salary: [[Negotiate]]