Technical Specialist Service & Product Support Region Northern Germany (m/f/d)

Your role

As Technical Specialist Service & Product Support Region Northern Germany (m/f/d) you will be responsible for the technical support of our workshop equipment for wholesale customers and workshops with technical issues.

• Rapid response to customer inquiries and complaints, including the development of suitable solutions (hotline, warranty extensions, spare parts offers or extended services, e.g. on-site repairs)
• Implementation of training courses and training for quality assurance as well as technical support for service and trade partners
• Support for the sales organization during customer visits and trade fairs
• Expansion of the service network for our products (workshop equipment)
• Close coordination with product management, for example to communicate benchmark activities and suggestions for improvement
• Regular reporting of service and aftersales requirements to product management to influence product development

Your knowledge and experience

• Completed training as an automotive technician, master mechanic or a comparable qualification
• Several years of practical experience in the field of workshop equipment and technical service
• Strong after-sales skills
• Experience in customer service via hotline desirable
• Strong customer and customer service orientation paired with a professional, engaging demeanor
• Confident handling of MS Office
• Good written and spoken English skills
• High willingness to travel within the GSA region

#TeamMAHLE is diverse and we see that as a great advantage! We look forward to receiving applications with different experiences, backgrounds and identities.