Technical Field Support Northern Germany (m/f/d)

As a Technical Field Support Representative for Northern Germany (m/f/d), you will provide professional technical support to workshops and distribution partners across the Northern Germany region (including Schleswig-Holstein, Hamburg, Mecklenburg-Western Pomerania, Lower Saxony, etc.). Through your expertise, you will strengthen MAHLE’s technical competence and market presence.

• Conduct regular field visits to present our products and services
• Plan and deliver technical training sessions, factory tours, and product presentations
• Provide on-site technical support, including troubleshooting and the assessment of customer complaints and warranty claims
• Support the Sales team at customer events, trade fairs, and technical formats such as MAHLE Techtalks
• Develop and continuously improve technical training and information materials
• Systematically document all activities in the CRM system
• Collect and share market and competitor intelligence, as well as customer feedback
• Build and maintain long-term relationships with workshops, wholesalers, and educational institutions

• Successfully completed a technical vocational qualification, ideally as a Master Automotive Mechatronics Technician or an equivalent qualification
• Several years of experience in the automotive industry, ideally in a technical field service role
• Strong technical knowledge, preferably within the automotive aftermarket environment
• Excellent presentation and communication skills in both German and English
• High customer focus, ability to work independently, and a confident professional demeanor
• Good IT skills, particularly in CRM systems and Microsoft Office
• Valid Class B driving license and willingness to travel extensively (approximately 4 days per week)
• Residence in Northern Germany is preferred, or willingness to relocate to the region