Customer Service
Your Contribution:
As a Customer Service you will be responsible for maintaining effective communication with customers, providing timely follow-up on requests and issues, and reviewing EDI transactions to understand customer requirements and demand. You will manage customer portals, monitor order status, and ensure compliance with customer-specific requirements.
- Maintaining communication with customers and providing timely updates.
- Following up on customer requests, orders, and critical issues until resolution.
- Reviewing and analyzing EDI transactions to understand customer demand and requirements.
- Managing customer portals and ensuring information is accurate and up to date.
- Monitoring order fulfillment and coordinating with internal teams to meet customer expectations.
- Understanding customer-specific shipping, packaging, and documentation requirements.
- Tracking and reporting key performance indicators (KPIs) related to service, delivery, and customer satisfaction.
- Identifying potential risks and proactively escalating issues that may impact customer service levels.
- Supporting continuous improvement initiatives to enhance customer experience and operational performance.
Your Experience & Qualifications:
- 2+ years of experience in Logistics or Customer Service within the automotive industry, with knowledge of customer systems and portals such as Ford, Stellantis, GM, Nissan, Toyota, and Rotax.
- Knowledge of shipping processes, ASN (Advanced Shipping Notice) transmissions, and invoicing.
- Experience using SAP Logistics modules.
- Advanced English proficiency.
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Availability to attend customer and business needs outside of regular working hours.
- Visa is a plus.
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Proactive mindset with strong follow-up and customer-focused orientation.Responsible and accountable, ensuring timely completion of tasks and commitments.Teamwork and collaboration skills, working effectively with internal and external stakeholders.
Our Offer:
We will provide a collaborative environment working on exciting assignments, along with personal & career development opportunities.
We encourage you to apply if it feels like a good fit for you or to review our other openings. You may just be the right candidate for this or other role.
After inviting you to the recruitment process, the next step will typically be a screening call followed by video or personal interview(s).
For more information about MAHLE and what a career with us looks like for you, click here and to learn more about our foundation owned technology group click here. Jobs & Career MX |MAHLE
#TeamMAHLE is diverse – and we see that as a great advantage! We welcome applications with diverse experiences, backgrounds, and identities.
Do you have any questions?
KARINA.LIZETH.CHAVEZ@MAHLE.COM
Ramos Arizpe, MX
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