Senior Operation Specialist M365 with focus an IAM, admin & governance activities (CIP - T&T incl op

Your Contribution

• As a Senior Operations & Admin Specialist your Role is to manage and optimize Microsoft Entra ID and Microsoft 365 services with a strong focus on daily operations, security and efficiency.
• You will not only handle administration tasks (user and license management, access controls, and compliance tasks) but also contribute to the design and improvement of operational services based on ITIL principles. On top of those, you will also be supporting the operations processes by implementing and monitoring FinOps practices (ensuring cost transparency and license optimization).
• Perform daily administration and operations on Microsoft 365 tenant level, including identity, licensing, policies and service settings, while respecting and applying MAHLE security and compliance policies (e.g.: conditional access, Zero Trust).
• Manage Entra ID (Azure AD) identities, groups, licenses and role assignments.
• Operate and maintain RBAC models to ensure secure and efficient access management.
• Handle identity lifecycle operations (user onboarding, offboarding, group membership management).
• Support the responsible teams during the design of operational processes, automation, and ITIL-based service models.
• Support FinOps activities by monitoring license usage, optimizing subscriptions, and reporting on costs.
• Provide 2nd/3rd level operational support.
• Monitor governance processes and coordinate with architects and governance teams, ensuring in this way that operational services align with enterprise standards.

Your Experience and Qualification

• Several years of hands-on experience with M365 tenant administration, including identity, licensing and service configurations (Exchange, Teams, SharePoint, OneDrive).
• Strong operational knowledge of Microsoft Entra ID (identity, access, RBAC).
• Must be very familiar with FinOps principles for license and subscription optimization.
• Ability to design and improve operational services.
• Strong communication skills, customer orientation, and analytical thinking
• Fluent in both written and spoken English
• Certified or proven knowledge on the level of one or more following certificates: MS-102/ MS-721/ MS-700

Minimum Requirements

• Experience with ITIL service management and ability to design/improve operational services.
• Knowledge of security best practice in Microsoft cloud environments.
• Knowledge of Privileged Identity Management (PIM) and hybrid identity (on-prem AD ↔ Entra ID).
• Experience with OAuth 
• Experience with reporting tools (Power BI, Defender for Cloud, Sentinel).
• Experience working within Centers of Excellence (MS CoE) or other operational governance frameworks.

Our Offering

We will provide a collaborative environment working on exciting assignments, along with ongoing personal & career development opportunities.

We encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!

After receiving your online application, the interview process will typically be, once your profile will get shortlisted.

#DiversityMatters with our inclusive culture, we welcome applications from all social, religious & ethnical backgrounds, disabilities both mental and physical, identities (gender) and neurodivergent people.

Do you have any questions? 
gauri.janugade@mahle.com