Network Security -Service Delivery Team Lead

Your role & responsibilities:

• all aspects of operational IT Service delivery following global standards and guideline defined by Enterprise Architecture Management (EAM)
• providing and maintaining the expected service with agreed quality
• ensuring KPIs of the service are met in terms of availability and performance
• regular KPI reporting to functional superior
• providing internal service production costs for service cost calculation and budgeting
• demand, control and support the continuous service improvement processes • providing and keeping service documentation up to date (including technical, operational, compliance aspects)
• global service management (based on MAHLE standards / ITIL)
• ensuring quality in project management and service delivery process, including cross-divisional service improvement process
• controlling and coordinating different critical applications / services

Your skills & strengths:

• Academic background: Computer Science or similar studies
• Professional experience: > 5 years
• Knowledge and excellent understanding of related business processes and infrastructure technology for responsible service area
• Good knowledge of project management
• Good knowledge in Network Technology and Network Administration especially but not limited to :
  • Firewall Technology(Palo Alto, Fortinet, Cisco)
  • Web Application Firewall
  • Virtual Private Network
  • Cloud Connectivity
  • DataCenter network technology
• Good knowledge of service controlling and financial /license management for services
• Language skills: Fluent in English, additional languages are welcome
• Project Management and self-organization skills
• Leadership experiences (especially leading global teams), leading by example, staff motivation, Staff evaluation and development
• Intercultural expert / experiences
• Team player

Our Offering;

We will provide a collaborative environment working on exciting assignments, along with ongoing personal & career development opportunities.

We encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!

After receiving your online application, the interview process will typically be, once your profile will get shortlisted.

#DiversityMatters with our inclusive culture, we welcome applications from all social, religious & ethnical backgrounds, disabilities both mental and physical, identities (gender) and neurodivergent people.

Do you have any questions?
     
Mukund.Dighe@MAHLE.COM