BMC Helix ITSM Developer

BMC Helix ITSM Developer                                   Experience 4 – 9 years

work experience requirements:

• Configure the Foundation data and setup the above ITSM modules.
• Configure the Approval Processes
• Configure the Service Level Agreements
• Configure the Service Requests using the native SRM or the Digital Workplace Catalog advanced.
• Perform Quarterly Product Assessment Analysis & provide recommendations to enhance the performance of
• the application.
• Creating Reports, Dashboards and broadcasting the reports
• Support the issues related to the existing integrations.
• Creating the knowledge articles
• Applying the patches and Hotfixes for the applications
• Creating the reconciliation jobs, custom datasets, attributes, classes in CMDB.
• Maintaining the health check of CMDB
• Configuring notifications using html
• Analyzing if any automations can be done to automate certain processes.
• Minor customizations as per business requirements 
• Periodic check of logs to identify the issues.

Supporting the Issues related to the below applications:

Digital Workplace, Smart IT, Digital Workplace Catalog, Helix Dashboard, Remedy Single Sign, Mid-tier.

Support Issues related to the BMC Remedy ITSM modules listed below:

Incident Management, Work Order Management, Service Request Management, Problem Management, Change Management, Release Management, Asset Management, Configuration Database Management, Service Level Management, Knowledge Management, Contract Management.

Education Requirement:

Bachelor of Engineering (Any stream).

Candidate with high level of confidence to work with MAHLE Counterparts across globe. Well versed in written & verbal communication.