MAHLE SmartBike Systems - Inside Customer Service Representative

Your Role & Responsibilities

• Support our dealers / end consumers on the phone as the main communication partner in the specific region (basic customer service hotline)
• Process the incoming emails from both dealers and end consumers
• Process the warranty claims from dealer side through our ERP system using the existing ticketing system
• Create weekly / bi-weekly reports of claims / cases for the respective region
• Evaluate case by case if warranty case or not

Your Skills & Strengths

• Studies in Electronics, Mechatronics or comparable
• Native level in French, German or Italian
• Professional in both spoken and written English
• More than 2 years’ experience in the bike industry
• Experience in bicycle dealerships
• High technical understanding
• Experience on the service sector

In addition to work in a great team, we encourage you to reach your personal potential and through outstanding learning and development opportunities. Exciting assignments and personalized support for your career are available to you.