Customer Service Representative

YOUR CONTRIBUTION

The Customer Service Representative’s primary focus is to provide world class customer service to our internal and external customers while facilitating 100% on time delivery. 

• Ability to effectively define root cause and corrective action plans.
• Analyze, submit, verify and communicate release requirements.
• SAP data management with ability to create customer master records and schedule arrangements for new part numbers.
• Populate material master sales views.
• Create and maintain customer material information records.
• Create and maintain customer-specific work instructions.
• Create and maintain all Customer Support process instructions.
• Responsible for processing shipments and invoices.
• Track customer delivery performance.
• Review and maintain customer website information (as needed).
• Compare price list provided by Sales against pricing in the scheduling agreement.
• Update pricing in the scheduling agreement ASN text. Review and troubleshoot the status of incoming EDI and monitor and troubleshoot outgoing EDI transactions.
• Assist with returnable dunnage issues.
• Process customer returns.
• Communicate freight scheduling with Shipping and organize and track expedited freight.
• Research and resolve accounts receivable issues (freight charges, returns, etc.).
• Resolve delivery performance differences with customer locations.
• Update customer portals, team measurables, and customer score cards as necessary.
• Other duties as assigned.

 YOUR EXPERIENCE & QUALIFICATIONS

• Associate's Degree (A. A.) or equivalent from an accredited two-year college or technical school.
• 3 to 5 years of related experience and/or training.
• Dynamic communication / inter-personal skills.
• Highly organized and possess good decision-making and problem-solving skills.
• Excellent attendance record.
• Exemplary written and verbal communications skills.
• Intermediate computer skills, knowledge and experience of SAP, MS Office and Lotus Notes.