Customer Contact Specialist

04_Professionals (technical)
BU4 Electronics & Mechatronics

Your Role & Responsibilities

  • Ensure customer delivery Just In Time and never stop the customer production line
  • Consider all formal requirements like Contracts, Shipping instructions, Transport insurance
  • Verify and resolve customer or forwarder complaints
  • Ensure clear and correct rolling demand forecast of customer demand with Sales department
  • Propose frozen zone, depending on the lead time of delivery to customer
  • Ensure order processing EDI (Clients)
  • Track, trace and update the status of shipments
  • Track transportation vehicles, such as aircraft and railroad cars
  • Delivery backlog management
  • Manage customer packaging availability
  • Coordinating returns of products and managing electronic shipping files
  • Plan and manage returnable packaging (clients)
  • Provide customers with order confirmations
  • Coordinate shippings to customers with forwarders in an efficient way
  • Attend work on time everyday and achieve maximum attendance
  • Maintain health and wellness, reporting as early as possible any need for not attending.
  • Train Logistics team members in areas required and develop high levels of cross-training, look for gaps in team skills.
  • Manage customer IT tools as EDI, WEB EDI, Portals, etc.
  • Coordinate special transports
  • Ensure fulfillment of contractual conditions with customers
  • Manage and report KPI

Your Skills & Strengths

  •   Industrial Engineer or related 1-2 years of experience in Logistics
  •   Management of ERP systems (SAP)
  •   Advanced-Intermediate MS Excel
  •   English level C1
  •   Good people, analytical and thinking skills
  •   Ability to work in fast paced enviroments, teamwork, problem solving


In addition to work in a great team, we encourage you to reach your personal potential and through outstanding learning and development opportunities. Exciting assignments and personalized support for your career are available to you.



Facts about the job

Entry level:  Experienced hires
Functional area:  Logistics

Motilla del Palancar, ES


Closing date for applications
Don't waste any time, apply while the position is online.



Your future at MAHLE

As a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute in designing the mobility of the future. When selecting MAHLE, you choose trend-setting technologies and strategies. Are you interested in working with us and developing efficient and environmentally-friendly solutions, optimising existing products, and turning innovative ideas into reality? Then MAHLE is the right address for you.

Shape the future with us.

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