SSC HR Specialist (Learning)

Your Contribution:

As SSC HR Specialist (Learning) based in Ramos Arizpe, Coahuila you will serve as second level support to solve HR related inquiries which require expertise knowledge.

• Manage cases raised that are routed from HR SSC Tier 1.1.
• Resolve tickets submitted by Employees, Global Process Owners, Center of Expertise, Employee Relations Partner, HR Business Partner and other functions.
• Re-assign  and escalate tickets to Tier 1 & 2 , Centers of Expertise when appropriate.
• Create content for internal trainings.
• Support Success Factors, PeopleDoc, SAP HR Data Management Issues, e.g. Mass data loads.
• Generate operational reports and prepare data for identification  of continuous improvement opportunities​.
• Provide a high level of customer service to employees and other stakeholders.

Your Experience & Qualifications:

• Experience in one or more HR processes in the SSC/BPO environment.
• Knowledge of IT HR Systems.
• Microsoft 365 skills, especially within Teams, PowerPoint and Excel.
• Advanced English, Conversational Level.
• Data Analysis & Statistics.
• Communication Management.
• This position is required to be based in Ramos Arizpe, Coahuila

Our Offer:

We will provide a collaborative environment working on exciting assignments, along with ongoing personal & career development opportunities, attractive salary & extensive personal benefits. We encourage you to apply even if you don´t meet every single requirement. You may just be the right candidate for this or other roles.

After receiving your online application, the interview process will typically be, a screening call followed by Personal Interview(s).

For more information about MAHLE and what a career with us looks like for you, click here. Jobs & Career MX |MAHLE

#TeamMAHLE is diverse, and we see that as a great advantage! We welcome applications with diverse experiences, backgrounds, and identities.