OnSite Services Specialist - Lerma

This person is responsible for the day to day support of local facility, acts as 2nd level support for those issues that cannot be resolved by the shared service center.  This person is responsible for the hardware life cycle including documenting receipt of equipment, imaging of equipment, deployment of new equipment, and return of equipment to leasing firm. This person is also responsible for the coordination and disposal of obsolete equipment. Position is also responsible for the support of the shop floor IT environment.

Your Contribution:

• Reviews iET tickets on a daily basis for the locations you will be responsible for.
• You'll be responsible for support of shop floor infrastructure.
• Ensures all tickets that are assigned are resolved according to established SLA’s. 
• Uses Company software distribution package for the setup and imaging of new PC’s and is responsible for the deployment, setup of new hardware.
• You'll be responsible for responsible for new hire orientation to inform new employees on use of their new hardware and IT Support information.
• Meets with local site coordinator on a regular basis to help prioritize both incidents and requests so that the most critical issues are being worked on.
• Responds to the needs and questions of  IT Customers  concerning their access of resources on the network and the operation of various software programs.
• Travel may be required to help on special projects. 

Your Experience & Qualifications:
 

• Knowledge and experience in operating systems as Microsoft Windows.
• Knowledge and experience in applications as Microsoft Office, Lotus Notes, etc.
• Knowledge and experience to install computers, printers, software, mobile phone, phones.
• Knowledge of networks.
• Knowledge and experience to cabling.
• Experience to attend end users. 

Our offer:
 
We provide a collaborative environment working on interesting tasks, along with continuous opportunities for personal and professional development.
We invite you to apply for the vacancy even if you do not meet all the requirements. You may be the right candidate for this or another vacancy!
After receiving your online application, the interview process will usually consist of a call followed by a personal interview. #TeamMahle is diverse - And we see it as a great advantage! We welcome applications from all social, religious and ethnic backgrounds, different abilities, identities and neurodivergent people.