Customer Quality Engineer - CQE

MAHLE Electronic and mechatronics components are playing an increasingly crucial role in enhancing the efficiency of the powertrain and advancing e-mobility. With its electric drives, actuators and auxiliaries, and control and power electronics product groups, MAHLE offers relevant solutions in this area today.

Your Contribution

As a Customer Quality Engineer, you will be the key point of contact with customers regarding the quality of delivered products. Your responsibility will be to ensure the highest level of customer satisfaction and work continuously on improving products and processes.

Key Responsibilities:

• Daily communication with customers regarding the quality of delivered products, addressing their requests and inquiries.

• Monitoring customer satisfaction and proactively implementing activities to improve the overall experience.
• Implementing actions to ensure product compliance with quality requirements and standards.
• Coordinating with the quality manager to efficiently resolve quality issues and implement corrective measures.
• Maintaining internal records and tracking customer complaints, as well as creating reports on quality status and improvement initiatives.
• Participating in product quality planning and control processes according to customer specifications and requirements.
• Regular reporting on product quality and processes in line with customer requirements.
• Monitoring quality performance and working on achieving targets related to complaint reduction and raising standards.
• Leading a problem-solving team using advanced methods and tools such as 8D Problem Solving and PPAP (Production Part Approval Process).
• Participating in the implementation and maintenance of standards like ISO 9001, IATF 16949, VDA 6.3, and customer-specific and internal company standards.
• Actively participating in internal and external audits of standards.
• Contributing to developing new projects from a customer quality perspective, providing support and guidelines for quality assurance throughout the product lifecycle.

Your Experience and Qualifications

• University degree in a technical field (preferred in quality management, mechanical engineering, electrical engineering, or related disciplines).

• Experience in the field of quality in the automotive industry or manufacturing processes.

• Excellent knowledge of tools and techniques such as PPAP and 8D Problem Solving.

• Strong analytical skills and a systematic approach to problem-solving.

• Knowledge of ISO 9001, IATF 16949, and VDA 6.3 standards.

• Strong communication skills and the ability to collaborate effectively with internal and external teams.

• Proficiency in the English language, both written and verbal.

Our Offer:

We will provide a collaborative environment working on exciting assignments, along with ongoing personal & career development opportunities.

We encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!

After receiving your online application, the interview process will typically be, a screening call followed by Personal Interview(s).

For more information about MAHLE and what a career with us looks like for you, click here and to learn more about our foundation owned technology group click here.

#DiversityMatters with our inclusive culture, we welcome applications from all social, religious & ethnical backgrounds, disabilities both mental and physical, identities (gender) and neurodivergent people.