Customer Service

Your Role & Responsibilities:

• Manage customer orders to ensure shipments arrive on time to their destination.
• Analyze customer demand to generate/create forecast and sales projection.
• Develop worksheets to determine demand variation (Waterfall chart).
• Creation, configuration and maintenance of SAP system parameters relevant to finish good products.
• Daily preparation of shipments, creation of delivery, management and follow-up of delivery to customer by SAP system as well ensure ASN transmission was successful to customer. 
• Define and ensure inventory levels, taking on consideration demand from customer and capacity contracted.
• Monitor customer’s shipment arrives on time.
• Monitor production plan Attaitment, to commit customer demand.
• Review the portals from our customers to monitor scorecards, bulletins, chargebacks, claims, newsletters, orders, demands, etc.
• Participate in the fulfillment of company plans, objectives and goals.

Your Skills & Strengths:

• Career in Industrial, Manufacturing, Logistics or related.     
• 2 or 3 years in similar position and contact with customers.
• Bilingual English & Spanish (Advance level).
• Knowledge in MRP Management System (SAP essential).
• Inventory Management, DOH, SUT.
• Excellent communication and negotiation skills.