Warranty Technician
Your Contribution:
As a Warranty Analyst you will be responsible for supporting all aspects of the warranty process, including claim review, customer communication, returned-part evaluation, failure analysis, root cause investigation, and reporting. You will role work closely with customers and cross-functional teams to resolve warranty concerns, drive corrective actions, and improve product quality.
- Serve as the primary point of contact for customer warranty concerns, ensuring timely investigation and resolution of claims.
- Review and validate customer warranty claims, dispute unsupported claims, and ensure compliance with warranty agreements and customer requirements.
- Lead root cause investigations using structured problem-solving methodologies such as 8D and 5-Why, identifying the source of product failures.
- Collaborate with Engineering, Manufacturing, Quality, and other cross-functional teams to implement and verify corrective actions.
- Meet customer timing requirements for Initial Technical Responses (ITRs), 8D reports, and other warranty-related deliverables.
- Analyze warranty data, monitor warranty spending and performance trends, and identify opportunities to reduce warranty costs and future exposure.
- Prepare and communicate technical findings, investigation results, risks, and recommendations to customers, management, and internal stakeholders.
- Drive continuous improvement initiatives focused on reducing warranty claims, improving product quality, and increasing customer satisfaction.
Your Experience & Qualifications:
- Experience with automotive OEM warranty systems (e.g., GM, Ford, Stellantis, Mercedes-Benz, PACCAR, BMW, Nissan, Toyota, Honda).
- Ability to perform hands-on evaluation and testing of returned products and components.
- Proficiency in Power BI, Microsoft Excel, Power Query, and data analysis tools; experience with macros is preferred.
- Knowledge of IATF 16949, ISO 9001, and customer-specific automotive quality requirements.
- Strong analytical and problem-solving skills, including root cause analysis and corrective action development.
- Demonstrated ability to interpret and analyze technical and warranty data to support decision-making and continuous improvement.
- Effective written and verbal communication skills with the ability to collaborate across cross-functional teams and customer organizations.
Our Offer:
We will provide a collaborative environment working on exciting assignments, along with personal & career development opportunities.
We encourage you to apply if it feels like a good fit for you or to review our other openings. You may just be the right candidate for this or other role.
After inviting you to the recruitment process, the next step will typically be a screening call followed by video or personal interview(s).
MAHLE is not currently hiring individuals for this position who now or in the future require sponsorship for employment-based non-immigrant and immigrant visas. However, as a global company, MAHLE offers many job opportunities outside of the U.S. which can be found through our employment website.
For more information about MAHLE and what a career with us looks like for you, click here and to learn more about our foundation owned technology group click here. Jobs & Career MX |MAHLE
#TeamMAHLE is diverse – and we see that as a great advantage! We welcome applications with diverse experiences, backgrounds, and identities.
Do you have any questions?
KARINA.LIZETH.CHAVEZ@MAHLE.COM
Farmington Hills, MI, US, 48335
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