Customer Support Representative (Hybrid)

02_Young Professionals (technical)
BU3 Lifecycle and Mobility

Your Contribution

As a Technical Support Representative reporting to the Technical Support Supervisor, you will be responsible for answering phone calls, answering questions regarding applications and product information. Conduct research for new products and model information.

  • Answer Hotline phone calls, respond to emails, and chat requests to assist customers with equipment issues and questions

  • Be the communicator between end users and internal sources to solve equipment issues

  • Maintain knowledge of all private brand customers

  • Entering orders, checking status of orders, updating customers of back-order items

  • Processing warranty registrations

  • Dispatching service providers

  • Assisting in training service providers, distributors, reps, and outside sales

  • Reporting issues back to the correct departments to better the equipment

  • Answer product application questions about installation, change intervals, where to purchase, etc. from multiple private brand customers

  • Troubleshooting and Diagnostics of service equipment

  • Reading electrical/hydraulic flow diagrams

Your Experience & Qualifications

  • High School diploma

  • Two years customer service or call center experience; preferably in the auto industry

  • General Automotive knowledge

  • Strong written and oral communications skills

  • Good PC skills: Microsoft Office software (i.e., Word, Excel and Access)

  • Ability to work occasional weekends

Our Offering

We will provide a collaborative environment working on exciting assignments, along with ongoing personal & career development opportunities.

We encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!

After receiving your online application, the interview process will typically be, a screening call followed by Personal Interview(s)

For more information about MAHLE and what a career with us looks like for you, click here. and to learn more about our foundation owned technology group click here.

#DiversityMatters with our inclusive culture, we welcome applications from all social, religious & ethnical backgrounds, disabilities both mental and physical, identities (gender) and neurodivergent people.

 

 

   Do you have any questions?
     
   SETH.KELLY@MAHLE.COM

 

US

 

 

Facts about the job

Benefits:  Benefits-US/CH_CN_DI_IB_LI_MA_MP_MW_OB_PH
Entry level:  Experienced hires
Part- / Full-time:  Full Time
Functional area:  Service / Aftermarket
Department:  BU3 Lifecycle and Mobility
Location: 

Farmington Hills, MI, US, 48335

Company:  MAHLE Aftermarket (US) FH

Closing date for applications
Don't waste any time, apply while the position is online.

 

 

Your future at MAHLE

As a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute in designing the mobility of the future. When selecting MAHLE, you choose trend-setting technologies and strategies. Are you interested in working with us and developing efficient and environmentally-friendly solutions, optimising existing products, and turning innovative ideas into reality? Then MAHLE is the right address for you.

Shape the future with us.

Our employee reviews


Nearest Major Market: Detroit