SAP IT Service Delivery Manager

Your role & responsibilities:

• Manage the delivery of SAP services in warehousing, production planning, and internal logistics.
• Oversee the work of global IT teams responsible for supporting SAP Shopfloor/Warehouse processes, ensuring collaboration across different time zones.
• Be responsible for planning, controlling, and executing the budget related to SAP Shopfloor/Warehouse operations within the IT department.
• Work closely with IT and business departments as part of global SAP projects, ensuring effective implementation of initiatives and process harmonization.
• Monitor and optimize production, warehousing, and logistics processes using SAP tools.
• Manage IT service delivery schedules and ensure compliance with SLA.
• Solve technical issues and oversee actions aimed at improving service quality.
• Prepare reports on operational performance, budget execution, and implement improvements in the IT area.
• Responsible for all aspects of operational IT service delivery following global standards and guidelines.
• Responsible for coordination of service contracts and oversight of the effectiveness of operational systems

Your skills & strengths:

• Min. 5 years of experience in global IT SAP delivery organization.
• At least 2 years of experience in leading global service teams. 
• Knowledge of SAP Production/Logistic Modules (familiarity with production, logistics, and warehousing processes within ERP systems).
• Certification (or knowledge) for ITIL Foundation.
• Very good communication skills in English language. 
• Academic background: Computer Science or similar studies.
• Good knowledge of project management (manage budgets and deliver projects within financial constraints in the IT context).
• Strong leadership skills. 
• Ability to work under pressure and in a fast-changing IT environment.
• Openess for business travels (around 10%). 

See what we can offer you!

• Attractive salary package (including private health insurance)

• Becoming a member of a fast-growing team in an innovative company with stable market position

• Possibility to work for a well-known brand, a leader in Automotive industry whose products are highly recognized worldwide

• 25+ days annual vacation

• Flexible work schedule
   

In addition to working with a great team, we encourage you to reach your full potential. Exciting assignments and personalized support for your career are available to you.