HR SSC Specialist

Your role & responsibilities:

You will be supporting HR services by guiding employees, coordinating HR-related tasks, and ensuring smooth day-to-day operations within HR SSC.

• Serve as the first point of contact for HR-related inquiries via various channels (ticketing system, phone, chat).
• Respond to employee queries, manage cases, and escalate complex issues when necessary.
• Process HR data changes and create tickets for data corrections or requests.
• Prioritize incoming requests and follow standard procedures to resolve them efficiently.
• Direct employees to internal policies or external providers as needed.
• Collaborate with other SSC team members and participate in improvement projects and feedback loops.
• Ensure high-quality customer service while adhering to global HR guidelines and processes.

Your skills & strengths:

• Experience or strong interest in HR processes, ideally in a Shared Services or BPO environment
• Understanding of HR Shared Services and employee support functions
• Familiarity with HR IT systems (e.g., SuccessFactors, PeopleDoc, SAP HR) and ticketing tools is a plus
• Very good Microsoft 365 skills, especially within Teams, PowerPoint and Excel
• Academic degree or equivalent diploma in Human Resources, Business, or related field
• Fluent English and one of the following languages: Polish, German, Portuguese, Italian
• Solid organization, planning, and communication skills
• Customer-oriented mindset and eagerness to learn in a dynamic environment

See what we can offer you!

• Attractive salary package (including private health insurance)
• Becoming a member of a fast-growing team in an innovative company with stable market position
• Possibility to work for a well-known brand, a leader in Automotive industry whose products are highly recognized worldwide
• 25+ days annual vacation
• Flexible work schedule

In addition to working with a great team, we encourage you to reach your full potential. Exciting assignments and personalized support for your career are available to you.